Support
We provide professional technical support services to anyone who needs our knowledge and experience in the field of IT Infrastructure / AV / VCS. Even if your equipment was not purchased from us and not installed by our specialists, we will be happy to help you. You can choose a suitable package of services or contact our experts to provide individual terms of cooperation.
It is very important for us that our technical support services are comfortable and do not create additional difficulties. That is why our specialists are ready to help you using various communication methods: phone call, email, online chat, social networks, remote access to your device.
We are ready to help you with settings and diagnostics of equipment and software problems, upgrades, troubleshooting, warranty and post-warranty service, equipment replacement.
DEKOM is an international company and our specialists speak different languages. At the same time, the task of the support staff is to help solve the problem as comfortably as possible for you, regardless of whether you are a technical specialist or not.
Professional, timely, comfortable, communication in an understandable language are the main principles of our support department.
